Pity Post - Our New Flawed Couch

BF and I are very simple frugal people. In the 7 years we have been together we have only bought one new piece of furniture and that was our bed frame. Now that we are done long term travelling and starting to settle down we are slowly acquiring furnishings that aren't second hand and beaten up. We are excited to purchase things we like and that suite our tastes.

When we moved here a month ago we only brought a few furnishings. The bed frame, a pantry cupboard and some shelving. So we've been living without a couch and things like that. We go out shopping quite a lot and try to find good deals on things we like so its a slow process.

A week ago we were shopping and looking at couches. I had demanded when we rented this place that when we bought a couch it had to be a pull out sofa bed because I expect to have guests come to visit and stay with us. We had been looking for a few weeks and researching to find something suitable. After some research we read a lot of reviews that said that pull outs are not as comfy and wear differently. With some prodding from BF I decided we could get a wide cushioned sectional that a person could sleep on. Then I compromised again when we saw this couch and said "ok we will buy a good quality air mattress". lol

We bought the couch last week but didn't pick it up until this weekend. Yesterday we opened it and found out there is two holes in the couch and its missing the legs for one half of the sectional. I was immediately upset. Oh, and two tiny marks as well. It was too late to call the company.

We talked to BF's brother and his GF to ask for advice. They told us to stay positive and if the company is any good they will come and pick up the damaged section and deliver a new one. Well today BF called the store and the man who sold us the couch (a manager) said there is nothing he can do and gave BF a number for their customer service. BF called the number and its a recorded message where you leave your complaint. Then he went online and found all these scathing messages from people calling the company scammers. :( Everyone said the customer service was a dead end.

They have 4 stores in Quebec and so we didn't think about that possibility. Usually we research the heck out of everything but this time we just went for the purchase and trusted it would be ok. I am so disappointed that I keep tearing up. We've waited so long to buy this and did so painstakingly and now this.

I had calmed down from yesterday until I heard this new news. Now I'm just plain sad. I reasoned with myself thinking to make the best of the situation and try to repair the damage myself. BF said ok but we are still missing the legs. Ugh!

So now we have to decide what to do. In the meantime we are taking photos and moving the couch into storage so nothing else happens to it in our care (we have two cats).So now we have no couch and no idea when or if we will hear back from the company. Not sure how much worse this can get. We have to record all dealings with the company now in case we have to report them to Consumer Protection and BF's credit card company.

Feeling very heart broken right now.

Here is a stock photo of the couch from the company website.